Spa Blog: Thailand- “it is all in the signs”

September 1st, 2010

In my previous spa blog entry, I mentioned that I lived and worked in Phuket, Thailand for Six Senses Destination Spas. When we moved our pre-opening offices from Bangkok to Phuket, we worked from their 5 star sister resort and spa, the Evasom. But we (8 of us) lived on a part of the island called “Yanui.” Yanui is a jungle, hilly and humid, and was hit hard by the Tsunami. The walk from my bungalow to the ocean was only 5 minutes; past tea houses, shacks mixed between holiday homes, a bar with lots of working ladies, and electrical line that hung close to the ground and make a constant buzzing sound. Just yards away from where I lived, is where the waters from the Tsunami stopped, vegetation still stripped away and only a vacant outline remains. From the marks on the tall trees, you can see where the waves and water hit and stripped limbs and bark. You have to look way up to see this line.

I had no idea that I was living in a Tsunami warning area until a sign across the street from my bungalow showed and told me. “EVACUTATION SITE.” The picture on the sign is that of a massive wave blue wave with 3 white full stick figures holding hands on top of the wave. The other sign closer to the beach gave a little more instruction, “TSUNAMI HAZARD ZONE: IN CASE OF EARTHQUAKE, GO TO HIGH GROUND OR INLAND” , the picture is of a huge black wave that looks like a hooked claw crashing over a hiker climbing up a hill. Needless to say, this did not sit well with me at all. No no no.

In the weeks to come, there was in fact a Tsunami warning. The waters around the bay receded and the fishermen were gone, boats sat and were tipped over on their side and the little couple that lived in a tin shack up the street had left and put a lock on their cardboard door.

Every night after work, I walked up the road and eat at “Nate 2 Thai Food.” Nate is a single Mom, works out, lives in the back of the restaurant, showers in the bathroom, and cooks the best and freshest Thai food I have eaten… for $1.50. There are no walls of the restaurant, one cooler where you can pick out either a Heineken, or pour a class of wine from a community bottle. She has coolers filled with chicken, tofu, fish and buys fresh picked veggies from the local farmer. The farmer rides his bike with an attached flat-bed filled with baskets of greens, a dog runs behind his cart. Nate 2 is also a hang-out for the international students/fighters who attend weeks and months of Thai Kick Boxing classes.

I was eating there when we had the Tsunami warning. She did not seem too bothered. I however was. To calm me down, she told me to: “sleep in your clothes, and have a small back pack with your passport and important papers, and then when you hear the alarm- run to the restaurant and we will run up the mountain together. “ Then she giggled and did a dance of us running. I went to the cooler and got another Heineken.

So I did what she said, and woke up the next day to my alarm clock, got redressed and went to work. In the few months that I was in Phuket, this mountain dance happened 3 more times.

As you travel… watch for signs along the way!

Susan Gwaltney

Essential Spa Consulting- Spa Blog


Spa Blog: Six Senses Destination Spas- “the interview”

August 30th, 2010

Spa Blog:

From August – October 2007 I worked as the Wellness Director on the pre-opening of the Six Senses Destination Spas. It is/was a new brand for Six Senses and its first property was built on Naka Island, just off the coast of Phuket in Thailand. This is a very high end brand and from an operational point of view, a complicated one to deliver.

Firstly, being on an island during the rainy season made transportation a naval nightmare. Food and staff had to be shuttled by boat to and from the island, then driven about 20 minutes to their quarters. Not only did staff have to be shuttled to get to work, but imagine the guest who just flew 12 hours and is now on a rocky boat. There were days during the building process, that the waters were too rough to get to the island and a few other times during “mini” tsunamis where there was not much water at all.

Second complication, there are 4 different spa themes, (which is very cool, but again the delivery makes for sleepless nights) taking treatments, traditions and practitioners from Thailand, China, India and Indonesia.

I was based in Bangkok for over 2 weeks, and part of my job was to assist in massive 3 day long job fairs. As well as  teamed up with the naturalist in creating the spa menu and product line, work with Ching, an former Buddhist Monk, now Marketing Director, and as I walked “home” from work every day, I had a Thai massage for about $8.00!

Interviewing the most kind hearted people on the earth, was a great honor for me- steeped in tradition of how I honorably greet the associate and how they greeted me- all starting with hands in a prayer position and a slow bow.  When I interviewed employees at the Evasom property, they all took off their shoes prior to entering my office, and so did I.


The job fair interviewing process  was a long comprehensive ordeal , as the potential employees had to first take a grammar,(funny, I just typed “grammer” … thank goodness my spell check caught this, otherwise I would have failed the damned test!) math, and logic test. Once or if they passed, then they had a face to face interview. The applicants had to speak English, or at least something that resembled it, as our clients were from all over the world, and that was the one common language used. I met with; PinPat, Somchai, Wuttipul, and Amnuay. The application for employment, for international standards, was highly “politically incorrect”- for example, asking questions of , “what does your father do for a living?” “what is your religion?”.  One massage therapist was very concerned that since he was Muslim and I, American, that I would not hire him due to his religion.

One of the questions that I found fascinating was, “what is your five year plan” and here are some of the most honest unrehearsed answers I have ever heard: (and wrote down after interviews- these are direct quotes)

“business oldner and many many monay. I think so.”

“get the good job, married and have warm family”

“to be the new learn”

“I want to learn new things that make me stronger than now”

“to get higher position, and fluent in it, and I think I am assured by my head to do anything in my position”

“I want to open up a tiny restaurant”

“Aim in life is be permanent income, have good family and higher promoted”

“to be the new learn”


I have to say that if someone asked me” what is my five year plan, I would have to say, go back to Thailand and make happy happy life!

Susan Gwaltney

Essential Spa Consulting- Spa Blog

Spa Blog: No Zen at the DC Zoo- a walk of Ying Yang

August 27th, 2010

As you may know from my web-site, I live in Washington, DC-  just steps away from the Smithsonian’s National Zoo. I have to say, I am not “pro” zoo, for all of the obvious reasons, and I am not “against” zoo, for all of the obvious reasons.  And living near the zoo is wonderful and annoying all at the same time as well.

Let me present the annoying first. The sidewalks outside of the zoo and too and from the Metros, are packed with strollers, school groups, wandering children and tourists. In general, people just not paying attention to common “sidewalk courtesy.”  (no I am not 95 years old)

The wonderful part of the living near the zoo is that I have my own little piece of Africa, China, South America and green lush space in my very own back yard- and it is free. (no I am not 95 years old)

Part of my spa day is walking, or going to the gym, biking or doing Yoga. Today felt like a “zoo walk” day as the steamy DC temperatures are finally cooling down, and I felt the need to be a bit closer to nature, now that it wasn’t going to sting, burn or bite me. I have to say, there was no Zen moment at the zoo today- everyone seemed unhappy and just miserable.

Ying: children and parents alike were crying that they are hungry and/or thirsty.

Yang: there was a nice little boy happily sitting on a bench quietly by himself eating a hot dog- ketchup overflowing out of the bun… he was happy.

Ying: new born baby in carriage- red faced and crying

Yang: new born gorilla in the “outdoor yard” tumbled and played with a stick

Ying: impatient children yelling at the panda to look at them

Yang: young lady with red, purple and green stripped hair was also (in her own way) yelling for people to look at her… she seemed happy.

Oh the DC Zoo – as I finished my walk to the top of the hill, and exited the zoo there was an organization for the “relief and cruelty of caged animals” handing out flyers-  now I am not happy.




Spa Blog: Destination: Jackson Hole, Wyoming- The Spa at Shooting Star

August 26th, 2010


The first time that I met the owner of the Shooting Star, John Resor, was in the late 1980’s in Jackson Hole, Wyoming.  At that time in the “valley” everyone really did know each other. There were not many of us, maybe only a few thousand residents and another few hundred if you include the local ranches. There were two working seasons, winter and summer, and during the off season or “mud” season as we referred to the spring, the town and businesses closed down. It was a time when there were no 2nd homes, no wealthy land developers, no famous people, and no world class spas.  For example, the historic Wort Hotel was a meeting place for the rancher’s right after they fed their cattle. Between the cigarette smoke and smell of cow (or was it horse?) manure, hot fresh donuts and strong coffee were served. This has disappeared in the fiber of Jackson Hole, and new development and five star properties have replaced or at the very least, sits next to these old traditions.

John Resor’s  Shooting Star is a stunning piece of property that sits on the south edge of Teton Village. TV is a ski village in the winter and a hikers challenge in the summer. There are summer events in the Teton Village such as the Grand Teton Music Festival and weekly antique shows and auctions.  Before the development of Shooting Star, the property was ranch land. Now it is home to a golf course, club house and restaurant, homes and a spacious spa… however, it still feels like open ranch land.

The spa is a place that you can just spend all day! They have a large relax room with a fireplace, gorgeous art and oversized chairs. State of the art steam rooms (twinkle star lights included), large treatment rooms and a couple room (with massive tub) is to be envied by all spa operators. John and his team have not held back one bit on the guest experience and importance of creating space and place.

The spa menu reflects its surroundings with treatments named; White Grass Meadow, Oxbow Bend, Little Star, Green River… and the list goes on. To me that is a little forced and you still don’t know what in the world it means, but a spa concept is a spa concept, I’ll go with it. Their products are organic and anti-aging, and so happy to see, Alchimie Forever facials- a gorgeous line based out of Switzerland as well as Washington, DC.

It is quiet at Shooting Star, not too many members, not too many home owners. The mountain range and vistas create a peace- even through the development. So now is the time to book a treatment, get on a robe and enjoy for the day- hey, stay for lunch too!

Susan Gwaltney

Essential Spa Consulting




Spa Blog: Jackson Hole, Wyoming- the evolution of The Rustic Inn

August 25th, 2010


In 1990, I started Cowboy Coffee Company in Moose, Wyoming. During that time, as there was no social media (not really sure how we did our marketing then?) …  so I went to KZ95, one of the local radio stations to get some ads out on the air. As it happened, I ended up writing, producing and performing the voice overs, which then lead to a radio show, “Sean and Susan” which then lead to more voice over work… etc.

Twenty years later, the radio station which was located on top of a crusty local bar, the Log Cabin, is now the lovely Rustic Inn!

Per a friend’s recommendation, I booked a massage with Amber, who has hands as strong as steel, and demeanor of a Saint. You check-in at the hotel reception where the door men and front desk agents look a bit, beatnik … do we even say that word anymore? They are these young hip guys with long-ish “Ringo” hair in oxford shirts and the most welcoming smiles. “Good Morning Mam.”, as he opened the front door and tucked a lock of hair behind his ear.

The usual protocols happens after that;  I meet Amber from Idaho, intake form is complete, excitement gears up and then…  an unexpected walk down memory lane. Amber leads me to the treatment room,  past the old Log Cabin bar, which is now an elegant bar, a welcoming bar, a safe bar. Where are the locals that start drinking at 10am? Where is the smell of cigarettes, Clorox and spilled beer?

My guest journey continues as I then walk by the wide set up stairs that lead up to the old radio station, a get a glance of café chairs and tables. In my mind, I can still see the desks of the sales reps, the station manager and posters of bands and KZ95 banners.  I smell the pipe smoke from Bill, the engineer, who would sit over my shoulder when I was on-air and puff his pipe. Those steps… those steps that lead to the only bathroom- I played a long song, ran down those steps, ran up those steps, hit a button for the next song.

My massage was therapeutic, which is a nice way to say, very deep and not “ewwy-gewwy Zen.”, but I felt great after wards, way after wards.  The rooms are large, could use some softening up, a few details could make them nicer. But all’n’all…. A great day at the Rustic Inn with haunting of KZ95… puff puff.

Susan Gwaltney

Essential Spa Consulting






Spa Blog: Jackson Hole, Wyoming

August 24th, 2010

In 1998, I opened the first U.S. Aman Resort, Amangani . It is located on top of a small mountain in the most scenic and ranching valley in Jackson Hole, Wyoming. The views are peaceful, the breeze light and watch out when it snows 6 feet, (and it will) because then the roads are treacherous and hotel guests and associates alike feel like they are actors stuck in the movie, “the Shining!” It really was one of the first 5 star hotel resorts and spa… today there are now at least ½ dozen world class spas in Jackson Hole. Which is a good thing and a bad thing all at the same time.

Here is why… so the good thing for guest of:  The Four Seasons, Terra Resorts (there are 2 spas and hotels, both  in Teton Village) the Shooting Star, Aman Resorts, Snake River Lodge and Spa,  Rusty Parrot, The Rustic Inn… (did I forget anyone?)- is that there are a lot of spas.  Most properties offer pools, steam, sauna, relax rooms, fitness centers, golf, personal trainers, Yoga, Pilates, skiing, and café. Their treatment menus seem complete with facials, massage, body treatments, nail /wax and hair services and… tons of retail. Looks and sounds inviting- right?

Not so much, and here is why.

As a spa operator, it is a nightmare- almost impossible to deliver these 5 services in a 5 star way. Consultants have overdesigned most spas and have too many offerings on the menu. Maybe during the winter season when the Teton Village is alive with skiers (end of Dec-end of March) then the treatment rooms are full, steam rooms actually are on with guests sitting in them, and therapist are happy as they now have work. The other 9 months- Spa Directors are in search of treatment therapists that are happy to sit and wait for business, the full time staff is lean and multi-task to the point where you must wonder … “where is the guest service here?” And there are no, no, no nail-techs in the Rocky Mountains! Lounges sit empty with state of the art pedicure thrones, hair salons are dark, organic/vegan nail products that are missing their expiration date are sitting waiting for a tech to use them , and unattended relax rooms overflow with towels.

I am not blaming the spa operators, it is just Jackson Hole- where there are not enough trained therapists. For a state with less than ½ million inhabitants and NO massage/facial/nail schools… and horribly expensive- it is just very difficult and expensive to staff. I am sure that guests get frustrated seeing a spa menu and unable to get appointments. Not due to being overbooked, but due to not enough staff.

It is a vision for us spa nerds to have all of these solid global brands in one little community- the hardship is delivering the goods!

More later about my massage experience!

Susan Gwaltney

Spa Blog: Yoga: Thriving in Jackson Hole, Wyoming

August 23rd, 2010

Good Idea #1: Leave hot steamy Washington DC in August and drive west to Jackson Hole, Wyoming for a month! Check!

I have lived (on and off) in Jackson Hole from 1986 – 2002, so it really is home to me. When I moved away in 2002 to live and work at Rancho la Puerta, there was a Yoga community, but it was just that- a small community of practitioners, a few teachers and a couple of brave believing studio owners who loved the practice… with or without the students! Today, I am happy to report, that Yoga is thriving with studded athletes, young hip locals and middle aged men and women who look as fit as their juniors.

There seems to be a clear division and branding of Yoga styles in this small community-  so be aware of where you lay your mat.

Akasha Yoga- is the Anasura Yoga studio in town. Traditional Iyengar classes with bolsters, straps and blocks.  A lovely space and skilled teachers.

Inversion Yoga- is the “hot Yoga” studio in Jackson. Filled with the fit athletes sweating away for power Yoga in a 100+ degreed room. I did take a lovely (although hot) Jivamukti class, which was a great treat, and hard as hell with hot room. The space is also welcoming, fun retail, but I would have to say that some of the “new” teachers, are not skilled and not teaching. So if you are a beginner- good luck.

Teton Yoga Shala, Ashtanga Yoga- located in the Aspens on Teton Village road is a long standing studio with talented teachers. The location is in a wellness center, so there is a feel the moment you park your car that you are wel l taken care of.

Bell Fitness- is located just south of town in a well appointed gym. The students are excited to learn and are happy to add Yoga to there their fitness routine. Large room, some noise from the gym- but expected. Most teachers are Yoga Fit instructors, so be ready for music and lights out.

I was more than excited to see (and practice a variety of Yoga styles) the Yoga community growing in Jackson Hole, it took a while, but well worth waiting for. … oh, did I mention, that there is even Yoga Today, an on-line Yoga TV station!


Spa Blog: The Grove Park Inn Resort and Spa- Ashville, NC

July 7th, 2010

Last week-end I visited my Dad in Hickory, NC for the 4th of July week-end, so naturally I had to do a day trip to Ashville (only 1 hour west) and the landmark hotel, The Grove Park Inn.

The Grove Park Inn reminds me of the earthy architecture of Old Faithful Inn, located in Yellowstone National Park. The grand entrance, large windows that open the landscape to visitors, fireplaces the size of travel trailers, natural facades of log pole, river rock and in regards to the Grove Park, massive boulders make these 100+ year old building really unique and interesting.

The resort is built on top of hill, where guest enter the reception area on the 11th floor. (fyi… if you don’t do valet parking, be prepared to walk straight up a very steep hill) The main dining hall hangs off the side of the mountain and overlooks the hidden golf course, and off in the distance there is a vista of Ashville and surroundings mountains. There is an elegance to eating outside with white linen table clothes, columns of river rock and proper service staff, all in the atmosphere of old North Carolina.

The spa is located on the 4th floor, (which is actually 7 floors below the main reception area and built into the hillside) and has a feel of an Italian grotto or the Luray Caverns. The guest journey is actually that, meaning; you enter into a passage with river rocks from floor to ceiling, water falls, bubbling brooks, and amethyst crystals  tucked into crevices. There is a hint of aromatherapy in the air. I knew 30 yards away that is must be Aromatherapy Associates… and it was! There is a unique natural scent that these products deliver. (p.s- I love the Renew line, which is infused with rose.)

As the guest gets nearer to the reception area, the most intrusive bump in the road happens to your journey… there is a spa cafe with bright lights, cheap tables and chairs and  noise. Wow- the journey just ended. All of the peaceful sights and sounds of the river stops at a cafe. Why? Why would they do that? OK, we all know about the day spa experience of: treatment, lunch and treatment… but I ask again, WHY?

The Spa Reception’s concept continues with beautiful river rock and observation window to the private cave-like pool and relax area. The opposite side of the reception is glass doors leading to a large outdoor waterfall. To the side of reception is a retail area with the usual products that no one seems to ever want to buy. It feels crowded and not very exclusive, maybe that is why!

All in all, the Grove Park Inn is a stunning old resort, one that you would not see replicated -  with a world class spa. If you don’t have a treatment, one can buy a day pass (even if you are a non-guest) for $80.

Susan Gwaltney

www.essentialspaconsulting.com









Spa Blog: Bad hair day at Rancho la Puerta

June 25th, 2010

It’s Friday, soon finishing my wellness week at Rancho La Puerta. The door to my bungalow (circa 1950) is open, and a cool desert breeze is rustling the trees, and the yards of flowering bushes and …. dust, lost of dust.  Sun rays stream horizontally through any space that is not a flower or tree, and a staff member is calling for a cat to come in, “Leo, kitty kitty kitty, Leo.”

I had two treatments today- both wonderful, one was a massage and the other… was not so much a treatment but a down right necessity… I had my hair washed and blow dried.

This place is a bit funny, in the sense that when they get things right, wow, they really get things right, (food, art, instructors, landscape)  … and when they miss, it just makes me sad. I have had a 1000 massages, (you know what I mean) and being a spa consultant and developer, I do have a “cranky eye” for touches that make a nice room/treatment… into great space.(with very little money or effort attached- easy)

For example, the massage rooms at Rancho la Puerta have the most gorgeous Mexican tile on the floor, walls, sinks, you name it, there is tile.  However the massage table, has a faded maroon wrinkled sheet on it with a bath towel folded at the end, the face cradle is a pillow case that does not fit, so your face is half on the plastic head rest the other on a crease. OK, now hear me out… Mexico has the most beautiful bright  tapestry and material… why not that on the massage table, that would be “wow”? I swear it looks like someone slept on my sheets. My massage was great, but ya’know, it is the little touches here.

Now for the beauty salon, let me first say,is too, like my bungalow is circa 1950, which is fine, and makes an authentic statement. The beautician did a great job on my kinky curly hair, however at a five star destination resort- drug store cheap shampoo and conditioner, really don’t cut the cake. It really would only take about $200-300 to buy “back bar” professional products, even if it is just Paul Mitchel, or Revlon, Aveda for goodness sakes, Aveda … the products they use are so bad, they put them in a generic pump top container. Oh dear.There are no fancy gels, mousse, spray or even a flat iron. There was a guest putting rollers in her own hair!

Now that I am done with my “inner judgment”- tonight is the Fiesta, and it will be great, as they always are, especially if some guest gets drunk and sings. There will be losts of dancing, great food and a bit of Tecate beer… with hair blowing in the breeze and a bright shaw, I will not disappoint, as I am usually that guest who drinks too much and sings!! Oh I love I Rancho la Puerta!

Susan Gwaltney, www.essentialspaconsulting.com with travel spa blog



Spa Blog: Amala, anew product line at Rancho la Puerta

June 23rd, 2010

About a month ago, Rancho la Puerta  launched a new face and body treatment line, Amala. It is an all organic (with fair trade practices from a global farm network, etc…) and made in Germany.  The owner’s mission statement is: ” When it comes to skincare, you shouldn’t have to sacrifice results for responsibility.” Which really does say it all, and is a perfect partner for Rancho la Puerta, as their views of the sacredness of the earth, product/service delivered and history, really do mirror each other, and are important cornerstones to their business.

It is a stunning product line, using: jasmine, cocoa bean, sandalwood and rose ~ all of which are my dry skin’s  favorites. However, for me as the consumer, I find it a very expensive product line. It is difficult to justify a $230+ eye cream! For that amount of money, I can buy a ticket to South America and pick my own cocoa beans and squish them onto my puffy eyes myself. Now, having said that… I do get it, meaning; good pure organic products cost a lot of money, and there is the value.  The great news is that,  as a guest at Rancho la Puerta, a 90minute facial is only $120! So that is what I did today!

The 90 minutes actually flew by, as hot jasmine scented towels pressed on tomy face, steam filled with rose essence filled the air and my pores, 2 full masks, head massage, neck/shoulder massage, scrubs, extractions, rubbing, massaging and spritzing, 90 minutes later… oh my face feels like a new born organic baby! The treatment must have used $100 in product alone. My therapist, Josefina, was wonderful… firm hands, didn’t talk too much, great pressure point facial massage, and even pulled my hair!

This facial, and new Amala product line is a wonderful addition to Rancho La Puerta, if you can’t buy the eye cream… get a facial!

More later…

Susan Gwaltney, Essential Spa Consulting